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Incident Support
Triage and resolve faults affecting supported Power Apps, Power Automate and Microsoft Copilot Studio solutions.
POWER PLATFORM
Build a governed platform for apps, automation, data and AI
Power Platform support services give UK organisations ongoing technical cover for live solutions after go-live. Unlike a Power Apps Health Check, support continues through incident handling, maintenance and agreed changes.
WHAT THIS PAGE COVERS
Ongoing Support for Live Solutions
Managed Power Platform support provides ongoing technical ownership for agreed live solutions, giving internal teams a defined route for incidents, maintenance and controlled changes.
Ongoing Maintenance
Address routine technical issues and maintenance needs that arise after supported solutions enter production.
Controlled Changes
Manage agreed changes in a controlled process, not uncontrolled changes to production solutions.
Technical Escalation
Offer technical investigation for situations where the team is unable to diagnose or fix a Power Platform issue.
Support Governanc
Establish ownership, prioritisation, documentation, and escalation of solutions within the agreed-upon scope of support services.
Service Oversight
Maintain ongoing oversight of service requests and determine whether the problem needs maintenance or investigation.
TYPICAL DELIVERABLES
A Defined Support Service for Your Estate
The exact scope would be agreed after discovery. These examples show what visitors can expect to understand from this page.
Discuss Your Support Needs- Supported solution and ownership register
- Detailed the incident and escalation process.
- Created scope and priority for support
- Preserved the support and handover documentation
- Documented support issues and their respective actions
EXAMPLE USE CASES
Where Managed Support Adds Value
Failed Automation
A production Power Automate flow stops processing an important operational workflow and needs structured diagnosis..
App Production Issue
A live Power Apps solution develops an error that disrupts users or an operational process.
Inherited Solution Review
An existing solution needs technical onboarding before we can agree on its suitability for ongoing managed support.
Growing Support Demand
Internal IT needs specialist Power Platform capacity without establishing a dedicated in-house support function.
DELIVERY APPROACH
From Existing Estate to Managed Support.
Baseline
Confirm which live solutions are in scope, operationally important and ready for support.
Prioritise
Agree service boundaries, issue priorities, responsibilities and escalation expectations before support begins.
Operate
Handle incidents, maintenance and agreed changes through a consistent managed support process.
Review
Assess recurring demand and identify fixes or improvements that deserve separate attention.
FREQUENTLY ASKED QUESTIONS
Questions visitors may ask
Managed Power Platform support can include incident triage, troubleshooting, maintenance, agreed minor changes and technical escalation for solutions included within the agreed support scope.
Power Platform support SLAs define how incidents are prioritised and the service commitments that apply. Agree exact response expectations, service hours, and coverage for the supported estate before the service begins.
A Power Platform health check is a point-in-time assessment of an existing solution or estate. Managed support provides continuing technical cover for agreed live solutions after onboarding.
CONNECTED CAPABILITIES
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INSIGHTS & UPDATES
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